Legal & Policy Information
This page contains important legal information regarding the policies and terms governing your use of the Audiology Associates website. Here you will find our Privacy Policy, SMS/MMS Policy, Terms of Use, and Disclaimer, which outline how we handle information, communications, website usage, and important limitations associated with this site. We encourage you to review these policies to better understand your rights and our responsibilities.
Privacy Policy
Last Updated: May 18, 2026
1. Introduction
Audiology Associates (“we,” “our,” or “us”) respects your privacy and is committed to protecting information submitted through this website. This Privacy Policy explains how information may be collected, used, and protected when visiting or interacting with our website.
2. Information We Collect
We may collect personal information that you voluntarily provide through contact forms, appointment requests, hearing consultation requests, newsletter signups, surveys, event registrations, chat tools, or other website interactions. This may include your name, phone number, email address, and any information you voluntarily choose to provide.
We may also collect limited non-personal technical information automatically, such as browser type, device type, IP address, referring pages, and general website usage data.
3. Use of Information
We may use collected information to:
4. Patient Information & Healthcare Communications
Audiology Associates is a healthcare provider. While website visitors may request appointments or hearing-related consultations through website forms or communication tools, we ask that highly sensitive medical, insurance, financial, or protected health information (“PHI”) not be submitted through unsecured website forms, chat features, or standard email communications unless specifically instructed otherwise.
If you need to discuss sensitive healthcare information, please contact our office directly.
5. Third-Party Services & Website Tools
We use trusted third-party services and technologies to operate, maintain, analyze, and improve our website and communications. These services may include:
These third-party platforms may collect limited technical usage information in accordance with their own privacy policies and terms of service.
6. Cookies & Tracking Technologies
This website may use cookies and similar technologies to improve functionality, enhance user experience, analyze website traffic, evaluate marketing performance, and support website operations. Visitors may control or disable cookies through browser settings; however, some website functionality may be affected.
7. Data Sharing
We do not sell personal information to third parties. Information may be shared with trusted third-party service providers only as reasonably necessary to support website functionality, communications, scheduling, marketing, analytics, accessibility, or business operations.
8. Data Security
We implement reasonable administrative, technical, and operational safeguards intended to help protect information submitted through the website. However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
9. Your Privacy Rights
You may contact us regarding questions about your personal information or request updates or deletion requests where applicable under relevant laws.
10. Contact Information
Audiology Associates
1111 Sonoma Avenue, Suite 316
Santa Rosa, CA 95405
Phone: (707) 827-1630
SMS/MMS Policy
Audiology Associates may utilize SMS and MMS messaging services to communicate with patients and visitors regarding appointment reminders, scheduling updates, office communications, hearing-related educational information, surveys, event notifications, and related communications.
Message frequency may vary depending on your interactions with our office and communication preferences.
Standard message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of SMS communications at any time by replying STOP to a text message or by contacting our office directly.
SMS communications may be facilitated through trusted third-party communication platforms such as BirdEye, CounselEar, or related communication service providers.
AI-assisted communication tools or chat technologies available through this website are intended for general informational and customer service purposes only and should not be relied upon for medical advice, diagnosis, treatment, or emergency healthcare needs.
Terms of Use
By accessing or using this website, you agree to use the website solely for lawful and informational purposes.
All website content is provided for general informational and educational purposes only and may be modified, updated, removed, or discontinued without notice.
Unauthorized use of this website, including attempts to interfere with website functionality, security, accessibility, or communications systems, may result in restricted access and potential legal action where appropriate.
Audiology Associates makes reasonable efforts to maintain accurate and current website information; however, no guarantees are made regarding completeness, accuracy, availability, or uninterrupted access to website content or services.
This website may contain links to third-party platforms, patient portals, scheduling systems, maps, videos, social media platforms, payment systems, or other external services that operate independently from Audiology Associates.
Audiology Associates is not responsible for the availability, content, policies, security, accessibility, or practices of third-party websites or services.
Disclaimer
This website is provided for general informational, educational, and communication purposes only and should not be considered medical advice, diagnosis, treatment, or healthcare guidance.
Use of this website does not establish a provider-patient, doctor-patient, or healthcare relationship between you and Audiology Associates or any of its providers.
Visitors should not rely solely upon website content when making healthcare or medical decisions. Always consult directly with a qualified healthcare provider regarding medical concerns, diagnosis, hearing healthcare needs, or treatment options.
While Audiology Associates makes reasonable efforts to maintain accurate and updated information, no warranties or guarantees are made regarding completeness, reliability, suitability, accuracy, or availability of website content or services.
All website content and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
This website may contain links to third-party websites, services, patient portals, communication systems, payment providers, accessibility tools, analytics providers, or other technologies operated independently from Audiology Associates. Audiology Associates is not responsible for the content, policies, availability, accessibility, security, or practices of third-party services.
This website may be designed, developed, hosted, optimized, updated, or maintained by Durling Digital, an independent third-party web design and digital marketing provider.
Durling Digital does not provide medical services, healthcare advice, legal advice, or compliance certifications and makes no representations or warranties regarding medical accuracy, legal compliance, regulatory compliance, accessibility compliance, third-party services, or uninterrupted website functionality.
Website owners, operators, and healthcare providers remain solely responsible for healthcare services, medical communications, business operations, policies, and final website content approvals.
